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 <title>Popular Topics: Customer Management Education</title>
 <link>http://www.customerthink.com/customer_management_education</link>
 <description>The taxonomy view with a depth of 0.</description>
 <language>en</language>
<item>
 <title>Best From Top 10 Authors of 2008</title>
 <link>http://www.customerthink.com/blog/top_10_authors_2008</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/top_10_authors_2008#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/technology_industry_analysis">Popular Topics: Technology Industry Analysis</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/social_web">Popular Topics: Social Web</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Wed, 31 Dec 2008 14:25:54 -0600</pubDate>
 <dc:creator>bob_thompson</dc:creator>
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<item>
 <title>What Will Campaign Management Be Like In 2020?</title>
 <link>http://www.customerthink.com/blog/campaign_management_2020</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/campaign_management_2020#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/advertising_media_public_relations">Industry: Advertising / Media / Public Relations</category>
 <category domain="http://www.customerthink.com/broadcast_other_communications">Industry: Broadcast / Communications</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/fast-moving_consumer_goods">Industry: Fast-Moving Consumer Goods</category>
 <category domain="http://www.customerthink.com/financial_services">Industry: Financial Services</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <category domain="http://www.customerthink.com/telecommunications">Industry: Telecommunications</category>
 <category domain="http://www.customerthink.com/transportation_travel_leisure">Industry: Transportation / Travel / Leisure</category>
 <pubDate>Tue, 30 Dec 2008 15:55:09 -0600</pubDate>
 <dc:creator>eranderson</dc:creator>
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<item>
 <title>GI Direct Survey: 14% Take Advantage of Transpromo</title>
 <link>http://www.customerthink.com/news/loyalty_scheme_statements_employ_transpromo</link>
 <description></description>
 <comments>http://www.customerthink.com/news/loyalty_scheme_statements_employ_transpromo#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/printing_publishing">Industry: Printing and Publishing</category>
 <pubDate>Thu, 18 Dec 2008 09:31:25 -0600</pubDate>
 <dc:creator>Patrickh</dc:creator>
 <guid isPermaLink="false">206981 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Clarabridge Partners With Data Warehousing Leader Teradata Corp.</title>
 <link>http://www.customerthink.com/news/clarabridge_partners_data_warehousing_teradata</link>
 <description></description>
 <comments>http://www.customerthink.com/news/clarabridge_partners_data_warehousing_teradata#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/contact_center">Popular Topics: Contact Center</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/web_analytics">Popular Topics: Web Analytics</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Mon, 15 Dec 2008 12:45:40 -0600</pubDate>
 <dc:creator>lbowsersever</dc:creator>
 <guid isPermaLink="false">206778 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Religare Enterprises Uses Soffront CRM To Efficiently Maintain Master Data</title>
 <link>http://www.customerthink.com/news/religare_uses_soffront_crm_master_data</link>
 <description></description>
 <comments>http://www.customerthink.com/news/religare_uses_soffront_crm_master_data#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/small_business">Enterprise Size: Small Business</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <category domain="http://www.customerthink.com/computers_technology">Industry: Computers / Technology</category>
 <category domain="http://www.customerthink.com/government_public_sector">Industry: Government / Public Sector</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <pubDate>Tue,  2 Dec 2008 16:38:09 -0600</pubDate>
 <dc:creator>Soffront</dc:creator>
 <guid isPermaLink="false">206045 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Stakeholder Behavior and Linkages</title>
 <link>http://www.customerthink.com/group/stakeholder_behavior_linkages</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/content/enterprise_size_large_business">Enterprise Size: Large Business</category>
 <category domain="http://www.customerthink.com/medium_business">Enterprise Size: Medium Business</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <pubDate>Tue, 25 Nov 2008 08:15:16 -0600</pubDate>
 <dc:creator>michael_lowenstein</dc:creator>
 <guid isPermaLink="false">205663 at http://www.customerthink.com</guid>
</item>
<item>
 <title>List Abuse Is on the Rise Again</title>
 <link>http://www.customerthink.com/blog/list_abuse_rise_again</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/list_abuse_rise_again#comments</comments>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/healthcare_services">Industry: Healthcare Services</category>
 <category domain="http://www.customerthink.com/pharmaceutical">Industry: Pharmaceutical</category>
 <category domain="http://www.customerthink.com/utilities_energy">Industry: Utilities / Energy</category>
 <pubDate>Fri, 14 Nov 2008 05:27:32 -0600</pubDate>
 <dc:creator>adrian_gregory</dc:creator>
 <guid isPermaLink="false">205125 at http://www.customerthink.com</guid>
</item>
<item>
 <title>The Quadruple Whammy: Why Your Customers Are Worth Much Less in a Recession!</title>
 <link>http://www.customerthink.com/blog/recession_why_your_customers_worth_less</link>
 <description></description>
 <comments>http://www.customerthink.com/blog/recession_why_your_customers_worth_less#comments</comments>
 <category domain="http://www.customerthink.com/chief_executive_officer">CEO</category>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/performance_management">Popular Topics: Performance Management</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <pubDate>Fri, 31 Oct 2008 11:28:48 -0500</pubDate>
 <dc:creator>graham_hill</dc:creator>
 <guid isPermaLink="false">204574 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Driving Organic Growth Through the Customer Experience</title>
 <link>http://www.customerthink.com/webcast/organic_growth_through_customer_experience</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_loyalty_management">Popular Topics: Customer Loyalty Management</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/voice_of_customer">Popular Topics: Voice of Customer</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/hospitality_entertainment">Industry: Hospitality / Entertainment</category>
 <category domain="http://www.customerthink.com/retail_sales">Industry: Retail Sales</category>
 <pubDate>Fri, 24 Oct 2008 04:43:04 -0500</pubDate>
 <dc:creator>Holly Gage</dc:creator>
 <guid isPermaLink="false">204161 at http://www.customerthink.com</guid>
</item>
<item>
 <title>Make Customers the Center of Attention with Microsoft Dynamics CRM</title>
 <link>http://www.customerthink.com/webcast/make_customers_center_attention</link>
 <description></description>
 <category domain="http://www.customerthink.com/chief_marketing_officer">Marketing</category>
 <category domain="http://www.customerthink.com/chief_sales_officer">Sales</category>
 <category domain="http://www.customerthink.com/chief_service_officer">Service</category>
 <category domain="http://www.customerthink.com/chief_information_officer">Technology</category>
 <category domain="http://www.customerthink.com/chief_customer_officer">CRM</category>
 <category domain="http://www.customerthink.com/customer_experience_management">Popular Topics: Customer Experience Management</category>
 <category domain="http://www.customerthink.com/customer_information_architecture">Popular Topics: Customer Information Architecture</category>
 <category domain="http://www.customerthink.com/customer_intelligence">Popular Topics: Customer Intelligence</category>
 <category domain="http://www.customerthink.com/customer_management_education">Popular Topics: Customer Management Education</category>
 <category domain="http://www.customerthink.com/crm_strategy">CRM Planning: Strategy</category>
 <category domain="http://www.customerthink.com/crm_metrics">CRM Planning: Metrics</category>
 <category domain="http://www.customerthink.com/crm_alignment">CRM Planning: Alignment</category>
 <category domain="http://www.customerthink.com/crm_redesign">CRM Planning: Redesign</category>
 <category domain="http://www.customerthink.com/crm_technology">CRM Planning: Technology</category>
 <pubDate>Tue,  9 Sep 2008 14:17:46 -0500</pubDate>
 <dc:creator>insight24</dc:creator>
 <guid isPermaLink="false">202493 at http://www.customerthink.com</guid>
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