Popular Topics: Contact Center http://www.customerthink.com/contact_center The taxonomy view with a depth of 0. en Use Speech Analytics to Reduce Calls That Frustrate Customers and Hurt Productivity http://www.customerthink.com/article/speech_analytics_contact_center_experience http://www.customerthink.com/article/speech_analytics_contact_center_experience#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Performance Management Popular Topics: Voice of Customer Fri, 21 Nov 2008 00:00:01 -0600 bob_thompson 205252 at http://www.customerthink.com EGain Report: North American Retailers Underperforming in Customer Service Through Electronic Channels http://www.customerthink.com/news/retailers_underperforming_customer_service http://www.customerthink.com/news/retailers_underperforming_customer_service#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Social Web CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Technology Thu, 20 Nov 2008 08:01:55 -0600 jamie_abayan 205417 at http://www.customerthink.com RightNow Technologies Delivers RightNow November '08 Plus New On-Demand Enterprise Contact Center Package http://www.customerthink.com/news/rightnow_november_08_on_demand_enterprise http://www.customerthink.com/news/rightnow_november_08_on_demand_enterprise#comments Service Technology Popular Topics: Contact Center CRM Planning: Technology Tue, 18 Nov 2008 11:59:26 -0600 Will Stickney 205299 at http://www.customerthink.com Genesys Launches 2008 Customer Innovations Awards http://www.customerthink.com/news/genesys_2008_customer_innovations_awards http://www.customerthink.com/news/genesys_2008_customer_innovations_awards#comments Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Strategy Tue, 18 Nov 2008 10:05:27 -0600 keiramacmahon 205287 at http://www.customerthink.com Vertex Selects Insight Now for Real-Time Customer Experience Monitoring http://www.customerthink.com/news/vertex_insight_now_real_time_experience http://www.customerthink.com/news/vertex_insight_now_real_time_experience#comments Service Technology CRM Enterprise Size: Large Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Popular Topics: Performance Management Popular Topics: Voice of Customer CRM Planning: Metrics CRM Planning: Alignment CRM Planning: Technology Tue, 18 Nov 2008 07:18:10 -0600 NeilSharp 205265 at http://www.customerthink.com Virtual Contact Center Technology Opens the Road for Faster ROI http://www.customerthink.com/news/virtual_contact_center_technology_faster_roi http://www.customerthink.com/news/virtual_contact_center_technology_faster_roi#comments Technology Enterprise Size: Small Business Popular Topics: Contact Center CRM Planning: Technology Thu, 13 Nov 2008 08:42:38 -0600 pascal_brabant 205072 at http://www.customerthink.com Numara® Software Launches Numara® FootPrints® 9 http://www.customerthink.com/news/numara_footprints_9_launched http://www.customerthink.com/news/numara_footprints_9_launched#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management CRM Planning: Technology Wed, 12 Nov 2008 10:49:00 -0600 ebuehrens 205031 at http://www.customerthink.com OrecX Expands Open Source VoIP Call Recording With New Open API, Speech Analytics for Call Centers http://www.customerthink.com/news/orecx_open_api_speech_analytics http://www.customerthink.com/news/orecx_open_api_speech_analytics#comments Service Technology Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Performance Management CRM Planning: Technology Wed, 12 Nov 2008 10:30:38 -0600 kbenson 205025 at http://www.customerthink.com Customers' Results Show That Employee Monitoring Software Is Just What the Economy Ordered http://www.customerthink.com/news/employee_monitoring_software_economy http://www.customerthink.com/news/employee_monitoring_software_economy#comments CEO Technology Popular Topics: Contact Center Popular Topics: Performance Management CRM Planning: Alignment CRM Planning: Technology Tue, 11 Nov 2008 14:50:48 -0600 SpectorSoft 204974 at http://www.customerthink.com If Complaints Are Gifts, Why Do So Few Companies Accept Them Graciously? http://www.customerthink.com/blog/complaints_as_gifts http://www.customerthink.com/blog/complaints_as_gifts#comments CEO Marketing Service CRM Enterprise Size: Large Business Enterprise Size: Medium Business Enterprise Size: Small Business Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer Industry: Fast-Moving Consumer Goods Industry: Financial Services Industry: Hospitality / Entertainment Industry: Retail Sales Industry: Transportation / Travel / Leisure Industry: Utilities / Energy Fri, 7 Nov 2008 10:43:32 -0600 Richard Morrison_CDC Respond 204827 at http://www.customerthink.com