The Global Thought Leader in Customer-Centric Business Strategy
Mission
CustomerThink's mission is to help business leaders develop and implement customer-centric business strategies. We do this by publishing high-quality articles, blogs and discussion; conducting research on key issues and trends; and by facilitating interactions with a global panel of experts.
Team
CustomerThink was founded in 2000 (as CRMGuru.com) by Bob Thompson, CEO of CustomerThink Corp. The site was renamed to CustomerThink in April 2007.
As editor-in-chief, Thompson is responsible for CustomerThink's editorial vision and research agenda. Thompson conducts research on leading trends in customer-centric strategy, writes articles and reports, and gives keynotes at conferences worldwide. Contact him at bob@customerthink.com or (650) 343-8529.
Contact ...
Jennie Greer, Senior Director, Customer Relationships
(650) 367-6030
service@customerthink.com
... for problems with the site, questions about ads, events and sponsorships
Gwynne Young, Managing Editor
(650) 969-6950
editor@customerthink.com
... for article proposals and questions about the editorial calendar
