All Interviews in all categories http://www.customerthink.com/all_interviews/%2A All Interviews en NetSuite Takes on SAP With "One System" in the Cloud http://www.customerthink.com/interview/netsuite_one_system_cloud http://www.customerthink.com/interview/netsuite_one_system_cloud#comments CEO Technology CRM Popular Topics: Technology Industry Analysis Sun, 7 Dec 2008 23:20:01 -0600 zach_nelson 206259 at http://www.customerthink.com Recipe for Sales Success in Any Economy: Effectiveness, Not Just Automation http://www.customerthink.com/interview/sales_success_effectiveness_not_automation http://www.customerthink.com/interview/sales_success_effectiveness_not_automation#comments Sales Technology Enterprise Size: Large Business Enterprise Size: Medium Business Popular Topics: Performance Management Wed, 19 Nov 2008 14:42:32 -0600 razi_imam 205398 at http://www.customerthink.com Practical Ways to Use Web 2.0 in Your Business http://www.customerthink.com/interview/practical_ways_use_web_2_0_your_business http://www.customerthink.com/interview/practical_ways_use_web_2_0_your_business#comments Marketing Sales Popular Topics: Social Web Fri, 31 Oct 2008 20:03:17 -0500 john_todor 204587 at http://www.customerthink.com Customers Can Handle More Than One Channel, so Why Can't You? http://www.customerthink.com/interview/customers_can_handle_more_one_channel http://www.customerthink.com/interview/customers_can_handle_more_one_channel#comments Marketing CRM Popular Topics: Web Analytics CRM Planning: Strategy CRM Planning: Alignment Industry: Transportation / Travel / Leisure Wed, 20 Aug 2008 11:51:44 -0500 AkinArikan 201574 at http://www.customerthink.com The Best Service Is No Service http://www.customerthink.com/interview/best_service_no_service http://www.customerthink.com/interview/best_service_no_service#comments CEO Service CRM Mon, 30 Jun 2008 08:00:00 -0500 bill_price 199111 at http://www.customerthink.com You Can Make a Business Case for Customer Experience http://www.customerthink.com/interview/business_case_for_customer_experience http://www.customerthink.com/interview/business_case_for_customer_experience#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Loyalty Management Popular Topics: Voice of Customer CRM Planning: Strategy Tue, 4 Sep 2007 07:58:00 -0500 colin_shaw 2144 at http://www.customerthink.com Sifting Through Online Data Can Change Your Fortunes http://www.customerthink.com/interview/sifting_through_online_data_tealeaf_geoff_galat http://www.customerthink.com/interview/sifting_through_online_data_tealeaf_geoff_galat#comments CEO Marketing Service Technology Popular Topics: Technology Industry Analysis Popular Topics: Contact Center Popular Topics: Customer Intelligence CRM Planning: Technology Industry: Financial Services Mon, 18 Jun 2007 08:00:00 -0500 geoff_galat 1610 at http://www.customerthink.com Can You Keep Tabs of Your Customers Across Multiple Channels? An Interview With Marco Pacelli http://www.customerthink.com/interview/customers_across_multiple_channels_clickfox http://www.customerthink.com/interview/customers_across_multiple_channels_clickfox#comments Service Technology CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence CRM Planning: Technology Mon, 21 May 2007 07:59:00 -0500 marco_pacelli 1276 at http://www.customerthink.com How BNSF Railway Managed Change: An Interview With Elizabeth Obermiller http://www.customerthink.com/interview/how_bnsf_railway_managed_change http://www.customerthink.com/interview/how_bnsf_railway_managed_change#comments Technology CRM Planning: Strategy CRM Planning: Redesign CRM Planning: Technology Industry: Transportation / Travel / Leisure Mon, 23 Apr 2007 07:58:00 -0500 elizabeth_obermiller 1084 at http://www.customerthink.com You Can Love Your Bank: An Interview With First Direct's Marcus Golby http://www.customerthink.com/interview/first_direct_love_your_bank http://www.customerthink.com/interview/first_direct_love_your_bank#comments Marketing Sales Service CRM Popular Topics: Contact Center Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment Industry: Financial Services Mon, 26 Feb 2007 10:00:00 -0600 marcus_golby 677 at http://www.customerthink.com You Can Get to Know Your Guest: An Interview With Hilton Hotels' Jim VonDerheide http://www.customerthink.com/interview/know_your_guest_hilton_hotels http://www.customerthink.com/interview/know_your_guest_hilton_hotels#comments CRM Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Industry: Hospitality / Entertainment Industry: Transportation / Travel / Leisure Mon, 20 Nov 2006 00:00:00 -0600 jim_vonderheide 836 at http://www.customerthink.com How You Get Beyond Words and Truly Become Customer-Focused: An Interview With Jim Barnes http://www.customerthink.com/interview/how_you_become_customer_focused http://www.customerthink.com/interview/how_you_become_customer_focused#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management Mon, 16 Oct 2006 00:00:00 -0500 jim_barnes 697 at http://www.customerthink.com "The Future of Software Exists in Great Ideas": An Interview With SugarCRM's John Roberts http://www.customerthink.com/interview/software_future_sugarcrm_john_roberts http://www.customerthink.com/interview/software_future_sugarcrm_john_roberts#comments Technology CRM Planning: Technology Industry: Computers / Technology Mon, 4 Sep 2006 00:00:00 -0500 john_roberts 831 at http://www.customerthink.com Build Your Business Around the Ultimate Loyalty Driver: An Interview With Fred Reichheld http://www.customerthink.com/interview/ultimate_loyalty_driver_fred_reichheld http://www.customerthink.com/interview/ultimate_loyalty_driver_fred_reichheld#comments CRM Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Mon, 24 Jul 2006 00:00:00 -0500 fred_reichheld 832 at http://www.customerthink.com CRM Can Be a Great Success, if You Have Buy-In at the Top: An Interview With Mike Overly http://www.customerthink.com/interview/for_success_crm_have_buy_in_at_top http://www.customerthink.com/interview/for_success_crm_have_buy_in_at_top#comments CEO Technology Popular Topics: Customer Information Architecture CRM Planning: Strategy CRM Planning: Alignment CRM Planning: Redesign CRM Planning: Technology Industry: Computers / Technology Mon, 27 Mar 2006 00:00:00 -0600 mike_overly 699 at http://www.customerthink.com What Business Leaders Can Learn From "Moments of Truth": An Interview With Former SAS CEO Jan Carlzon http://www.customerthink.com/interview/jan_carlzon_moments_of_truth http://www.customerthink.com/interview/jan_carlzon_moments_of_truth#comments CEO Marketing Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy Industry: Hospitality / Entertainment Industry: Transportation / Travel / Leisure Tue, 7 Mar 2006 00:00:00 -0600 jan_carlzon 700 at http://www.customerthink.com How BMW Channels Information to Everyone Involved in a Car Purchase: An Interview With Ralf Caly http://www.customerthink.com/interview/ralf_caly_how_bmw_channels_information http://www.customerthink.com/interview/ralf_caly_how_bmw_channels_information#comments CEO Marketing Sales Service CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment Industry: Fast-Moving Consumer Goods Industry: Transportation / Travel / Leisure Mon, 27 Feb 2006 00:00:00 -0600 ralf_caly 701 at http://www.customerthink.com Gain Insight Into How Your Customers Think: An Interview With Michael Lowenstein http://www.customerthink.com/interview/insight_into_how_customers_think http://www.customerthink.com/interview/insight_into_how_customers_think#comments CEO CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Tue, 31 Jan 2006 00:00:00 -0600 michael_lowenstein 702 at http://www.customerthink.com Microsoft Rolls Out a New Brand and a New Version: An Interview With Brad Wilson http://www.customerthink.com/interview/microsoft_rolls_out_new_brand http://www.customerthink.com/interview/microsoft_rolls_out_new_brand#comments Technology CRM CRM Planning: Technology Industry: Computers / Technology Tue, 3 Jan 2006 00:00:00 -0600 brad_wilson 717 at http://www.customerthink.com What's in Store for Siebel?: An Interview With Bruce Cleveland http://www.customerthink.com/interview/whats_in_store_for_siebel http://www.customerthink.com/interview/whats_in_store_for_siebel#comments Technology CRM Planning: Technology Industry: Computers / Technology Wed, 30 Nov 2005 00:00:00 -0600 bruce_cleveland 716 at http://www.customerthink.com It Takes a Village To Provide Customer Experience: A Discussion on CEM http://www.customerthink.com/interview/it_takes_a_village_to_do_cem_right http://www.customerthink.com/interview/it_takes_a_village_to_do_cem_right#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Customer Intelligence Popular Topics: Voice of Customer Tue, 29 Nov 2005 00:00:00 -0600 cooper_dyche_greenberg_kinikin_maoz_thompson 688 at http://www.customerthink.com On-Demand Helps Put the Customer in the Driver's Seat: An Interview With RightNow's Greg Gianforte http://www.customerthink.com/interview/on_demand_puts_customer_drivers_seat http://www.customerthink.com/interview/on_demand_puts_customer_drivers_seat#comments CEO Technology CRM Planning: Strategy CRM Planning: Technology Industry: Computers / Technology Tue, 15 Nov 2005 00:00:00 -0600 greg_gianforte 715 at http://www.customerthink.com Marketing Can Be Accountable and Creative: An Interview With Naras Eechambadi http://www.customerthink.com/interview/marketing_can_be_accountable_creative http://www.customerthink.com/interview/marketing_can_be_accountable_creative#comments Marketing CRM Planning: Strategy CRM Planning: Metrics Tue, 8 Nov 2005 00:00:00 -0600 naras_eechambadi 704 at http://www.customerthink.com CMAT Can Tell You How Well You Manage Your Customers: An Interview With Neil Woodcock and Doug Leather http://www.customerthink.com/interview/cmat_can_rate_your_customer_management http://www.customerthink.com/interview/cmat_can_rate_your_customer_management#comments CEO CRM Popular Topics: Customer Experience Management Popular Topics: Customer Information Architecture Popular Topics: Performance Management CRM Planning: Metrics Mon, 5 Sep 2005 00:00:00 -0500 woodcock_leather 686 at http://www.customerthink.com You Can Sell Products—and Please Customers: An Interview With Jay Galbraith http://www.customerthink.com/interview/jay_galbraith_sell_products_please_customers http://www.customerthink.com/interview/jay_galbraith_sell_products_please_customers#comments CEO CRM CRM Planning: Strategy Industry: Computers / Technology Industry: Telecommunications Mon, 15 Aug 2005 00:00:00 -0500 jay_galbraith 703 at http://www.customerthink.com Make Customer Strategies Work: An Interview With Lior Arussy http://www.customerthink.com/interview/lior_arussy_make_customer_strategies_work http://www.customerthink.com/interview/lior_arussy_make_customer_strategies_work#comments CEO CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment Tue, 3 May 2005 00:00:00 -0500 lior_arussy 763 at http://www.customerthink.com Can You Get More From Your Contact Center?: A Tele-panel Discussion http://www.customerthink.com/interview/round_table_get_more_from_contact_center http://www.customerthink.com/interview/round_table_get_more_from_contact_center#comments Marketing Service CRM Popular Topics: Contact Center Popular Topics: Customer Intelligence CRM Planning: Technology Tue, 5 Apr 2005 00:00:00 -0500 fluss_price_kriss 684 at http://www.customerthink.com Do You Think Your Customers Love You? Think Again: An Interview With Patrick Barwise http://www.customerthink.com/interview/patrick_barwise_think_customers_love_you http://www.customerthink.com/interview/patrick_barwise_think_customers_love_you#comments CEO Marketing CRM Popular Topics: Customer Experience Management Popular Topics: Customer Loyalty Management CRM Planning: Strategy Tue, 15 Mar 2005 00:00:00 -0600 patrick_barwise 878 at http://www.customerthink.com How Do You Give Marketing Relief From Spreadsheets?: An Interview With Unica's Yuchun Lee http://www.customerthink.com/interview/unica_yuchun_lee_relief_from_spreadsheets http://www.customerthink.com/interview/unica_yuchun_lee_relief_from_spreadsheets#comments Marketing Technology Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Tue, 22 Feb 2005 00:00:00 -0600 yuchun_lee 736 at http://www.customerthink.com How Can Data Help Your Business?: A Round Table Discussion on Business Intelligence http://www.customerthink.com/interview/how_can_data_help_your_business http://www.customerthink.com/interview/how_can_data_help_your_business#comments Marketing Technology Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management Tue, 22 Feb 2005 00:00:00 -0600 landis_eechambadi_mcknight 747 at http://www.customerthink.com Use Performance Management To Realize the Promise of CRM: An Interview With Pilot Software's Jonathan D. Becher http://www.customerthink.com/interview/performance_management_promise_of_crm http://www.customerthink.com/interview/performance_management_promise_of_crm#comments Marketing Technology Popular Topics: Customer Intelligence Popular Topics: Performance Management CRM Planning: Metrics CRM Planning: Technology Industry: Computers / Technology Tue, 22 Feb 2005 00:00:00 -0600 jonathan_becher 748 at http://www.customerthink.com You Want To Target Mom? Email Her http://www.customerthink.com/interview/to_target_mom_email_her http://www.customerthink.com/interview/to_target_mom_email_her#comments Marketing Popular Topics: Customer Experience Management Popular Topics: Customer Intelligence Tue, 8 Feb 2005 00:00:00 -0600 kevin_burke 760 at http://www.customerthink.com Unisys' Crystal Ball Shows CRM-ERP Integration and a Push for Metrics in 2005: An Interview with Rich Jaso http://www.customerthink.com/interview/unisys_crystal_ball_crm_erp_integration http://www.customerthink.com/interview/unisys_crystal_ball_crm_erp_integration#comments Technology CRM Planning: Metrics CRM Planning: Technology Industry: Computers / Technology Tue, 1 Feb 2005 00:00:00 -0600 rich_jaso 762 at http://www.customerthink.com Who Owns Customer-Centricity?: A Round Table Discussion http://www.customerthink.com/interview/round_table_who_owns_customer_centricity http://www.customerthink.com/interview/round_table_who_owns_customer_centricity#comments CEO CRM CRM Planning: Strategy CRM Planning: Metrics CRM Planning: Alignment Tue, 18 Jan 2005 00:00:00 -0600 rance_levy_burrows 683 at http://www.customerthink.com The Reports of CRM Failure Are Highly Exaggerated: An Interview With Gartner's Ed Thompson http://www.customerthink.com/interview/reports_crm_failure_highly_exaggerated http://www.customerthink.com/interview/reports_crm_failure_highly_exaggerated#comments CEO Technology Popular Topics: Technology Industry Analysis CRM Planning: Technology Industry: Computers / Technology Tue, 7 Dec 2004 00:00:00 -0600 ed_thompson 848 at http://www.customerthink.com Tesco Shines at Loyalty: An Interview With Clive Humby http://www.customerthink.com/interview/clive_humby_tesco_shines_at_loyalty http://www.customerthink.com/interview/clive_humby_tesco_shines_at_loyalty#comments Marketing CRM Popular Topics: Customer Intelligence Popular Topics: Customer Loyalty Management CRM Planning: Strategy CRM Planning: Alignment Industry: Retail Sales Thu, 1 Apr 2004 00:00:00 -0600 clive_humby 936 at http://www.customerthink.com