| Part II: Don't Bother Me With Social Media--I Have to Sell Something | Blog | 2008-08-20 | andrew_rudin |
| Keep Doing It Until You Get It Right, the Way SpongeBob Does | Blog | 2008-08-19 | paulroemer |
| Stay Flexible to Give Your Customer Best Service | Blog | 2008-08-19 | kstirtz |
| Why Most Online Communities Fail | Blog | 2008-08-19 | john_todor |
| Open-E Sees Strong Channel Growth, Addressing Rapidly Growing Market for Next-Generation IP Storage Management Software | News | 2008-08-19 | debbie_pekarek |
| Astute Solutions Launches ePowerCenter 7.0 | News | 2008-08-19 | Linda Pitt |
| Genesys Introduces Next-Generation Genesys Voice Platform 8 to Improve the Customer Experience | News | 2008-08-19 | Amy Fox |
| CDMS Is in Fourfold Award Shortlist Whirlwind | News | 2008-08-19 | Josephine Ornago |
| Next-Generation Campaign Management: Engage Your Customers | Blog | 2008-08-19 | eranderson |
| Corporate 2.0: Some Companies Are Catching On—and They Are Fast! | Blog | 2008-08-19 | vandana_ahuja |
| Final Score: Mars 173, Venus 770 | Blog | 2008-08-19 | paulroemer |
| Optima Value Group, the U.K.'s Fastest Growing MSP, Deploys Portrait Software's Next-Generation Marketing Suite | News | 2008-08-18 | PortraitSoftwarePR |
| Portrait Software Announces Portrait Campaign Manager for Next-Generation Marketing Campaign Management | News | 2008-08-18 | PortraitSoftwarePR |
| Don't Wait to Improve the Quality of Your Product | Blog | 2008-08-18 | alan_see |
| AT&T MEdiaMall 2.0 Teams Up With UIEvolution to Create a Mobile Shopping Experience | News | 2008-08-18 | barrielocke |
| Take It From Ritz-Carlton: Data Is Nothing Without the Personal Touches | Article | 2008-08-18 | joseph_michelli |
| Nurture Passion in Your Employees—and Customers | Article | 2008-08-18 | bob_furniss |
| How to Use Twitter for Customer Service | Blog | 2008-08-18 | PhilDourado |
| Coupon-o-Metrics: Has the Web Changed Coupon Use? | Blog | 2008-08-16 | AkinArikan |
| Personal Tragedy Showed Me the Power of the Social Web | Blog | 2008-08-16 | paulroemer |
| ChosenSecurity Announces $6 Million in Financing | News | 2008-08-14 | Elyse Familant |
| Ipanema Technologies Appoints Former Senior Cisco Executive | News | 2008-08-14 | Elyse Familant |
| Target Stung by Customer Service Mishap | Blog | 2008-08-14 | kstirtz |
| Things I Overheard While Talking to Myself | Blog | 2008-08-14 | paulroemer |
| Customer-Centric Salespeople Are Four Times More Effective | Blog | 2008-08-14 | john_todor |
| The Dirty Little Secret About CRM Systems: You Have to Customize Them | Blog | 2008-08-14 | jromano |
| Are You All In? | Blog | 2008-08-13 | kstirtz |
| Did Starbucks Stumble on Service? | Blog | 2008-08-13 | kstirtz |
| You're Here to Serve Your Customers | Blog | 2008-08-13 | kstirtz |
| Magnify360 Raises Series A to Accelerate Growth | News | 2008-08-13 | megan |
| Rewiring the Company: How to Complete Customer Circuits | Blog | 2008-08-13 | dick_lee |
| Dow Jones Expands Breadth of Global Content | News | 2008-08-13 | JPrisco |
| Customer Experience Design: The Ritz-Carlton Philosophy Versus IKEA Philosophy | Blog | 2008-08-13 | ExperientalMarketer |
| Remember When Water Was Free? | Blog | 2008-08-13 | paulroemer |
| Nodus Technologies, Inc. Named to Microsoft Dynamics President's Club 2008 | News | 2008-08-13 | Nodus Technologies |
| New ACT! by Sage 2009 (11.0) Product Family Centers on User Experience | News | 2008-08-12 | ryan_zuk |
| Sage Software Announces More Than 65 Add-on Partner Solutions for the New ACT! by Sage 2009 (11.0) Product Family | News | 2008-08-12 | ryan_zuk |
| Genesys to Give First Demonstrations of Intelligent Customer Front Door at Call Centre Expo | News | 2008-08-12 | Amy Fox |
| The Starbucks Experience: Now, What? | Blog | 2008-08-12 | lior_arussy |
| I Expect Bad Customer Experiences, and I'm Rarely Disappointed | Blog | 2008-08-11 | paulroemer |
| Great Service Has to Be Institutionalized if It Is to Become the Norm | Blog | 2008-08-11 | david_rance |
| Clarabridge Secures $12 Million in New Funding | News | 2008-08-11 | lbowsersever |
| Product Innovation Is Wired Into Apple's DNA, and It Shows | Article | 2008-08-11 | denis_pombriant |
| That Gee-Whiz Technology and Souped Up Strategy Won't Get Your Company in Gear Without a Fine-Tuned Process | Article | 2008-08-11 | dick_lee |
| Research Validates Efficacy of "Permission to Email" | News | 2008-08-11 | Andy Wood |
| The One Good Thing About a Downturn | Blog | 2008-08-11 | PhilDourado |
| Web 2.0 Emerges Strong in McKinsey Survey | Blog | 2008-08-09 | vandana_ahuja |
| Alterian Vies for Industry Leadership in Multichannel Marketing | Blog | 2008-08-08 | bob_thompson |
| Use Your CRM System to Define Your Customers | Blog | 2008-08-08 | jromano |
| CEOs Richard Brock and Richard Warner to Lead Interactive Q&A on Thriving in a Down Market at DMA Atlanta Luncheon | News | 2008-08-08 | elizabeth_fairleigh |
| The Best Question I Was Ever Asked | Blog | 2008-08-08 | paulroemer |
| Be Grateful for Your Customers (and Show It!) | Blog | 2008-08-07 | kstirtz |
| Survey: U.K. Marketers Sour on Multichannel Capabilities | News | 2008-08-07 | Josephine Ornago |
| The Four Steps to Customer-Centricity | Blog | 2008-08-07 | william_band |
| The Secret Behind Successful Retention Programs: Next-generation Analytics | On-Demand Webcast | 2008-08-06 | insight24 |
| When Customers Tell Stories, Other People Get Engaged and Buy | Blog | 2008-08-06 | john_todor |
| Next Generation Campaign Management: Beyond Outbound Marketing | On-Demand Webcast | 2008-08-06 | insight24 |
| Siperian Ranked a Leader in Forrester's Customer Hubs Wave Report, Best in Class for Market Vision and Advanced Features | News | 2008-08-06 | McCoin |
| Can Starbucks Still Be a "Third Place" When Customers Drive Through? | Blog | 2008-08-06 | jim_barnes |
| BI Case Studies: A Marketer’s Dream | On-Demand Webcast | 2008-08-06 | insight24 |
| Fuze Digital Solutions Teams With Gethuman.com in a First-Time Consumer Survey About Customer Support | News | 2008-08-06 | jvancourt |
| DirectNET Realizes Maximized Efficiency Across Business Units With Deployment of Onyx® CRM Platform | News | 2008-08-05 | Briggs.Mitch |
| Jacada Signs Material Contract With New Telecommunications Customer in North America | News | 2008-08-05 | cindyk |
| The TAS Group Customer, Gen-i, Achieves Global Recognition From the Sales Executive Council | News | 2008-08-05 | grcohen |
| Stellar Wins Call Center Services Contract with Western Australian Electoral Commission | News | 2008-08-05 | paul_albus |
| AccountNow Raises the Bar on Customer Service With Echopass On-Demand Services | News | 2008-08-04 | Bruce_Dresser |
| GE's Jeff Schaper: "We Change Our Focus From the Product Out to the Customer Back" | Blog | 2008-08-04 | jim_dickie |
| Masters of Loyalty: How to turn your sales force into a loyalty force. | White Paper | 2008-08-04 | Sales Training |
| Center for Internet Security Announces New Executive Team to Drive Innovation and Next Stage of Growth | News | 2008-08-04 | debbie_pekarek |
| Don't Ask if You Can't Act | Blog | 2008-08-04 | lior_arussy |
| How Do You Sell Cars? Forget Big Change and Just Focus on Making a Strategic Connection to Your Customers | Article | 2008-08-04 | silvana_buljan |
| The Wedding Registry: Automation Killed an Age-Old Focus on the Customer | Article | 2008-08-04 | azell |
| How to Keep Customers in a Downturn | Blog | 2008-08-04 | PhilDourado |
| Using Metaquality to Build Customer-Centric Cultures and Operations | Blog | 2008-08-04 | alan_see |
| Anecdotes: the Antidote to Premature Elaboration in Sales | Blog | 2008-08-02 | bobapollo |
| A "Nit" Worth Picking: Why Do We All Accept "Not in Time" for Service? | Blog | 2008-08-01 | paulroemer |
| GoIWx Signs Strategic Integration Partnership Agreement for IT Hosting With AbleBridge | News | 2008-08-01 | mike.swan |
| IT Can't Be Customer-Centric Unless It's Integral to the Business | Blog | 2008-08-01 | liz_roche |
| Stellar UK Wins Vendor of the Quarter Award From Global Credit Card Provider | News | 2008-08-01 | paul_albus |
| Who Will Invest in the Customer Experience? Amateur Winemakers Will | Blog | 2008-07-31 | john_todor |
| Do Something Extra, and Your Customer Will Thank You for It | Blog | 2008-07-31 | kstirtz |
| It's Like Let Me Use Metaphors to Totally Get My Point Across | Blog | 2008-07-30 | clearaction |
| Building a Market Leading Partner Margin Program | White Paper | 2008-07-30 | ksnyder |
| Fostering Partner Success | White Paper | 2008-07-30 | ksnyder |
| Genesys and Alcatel-Lucent Increase Worldwide Market Share Position in Contact Center Markets and IP in 2007 | News | 2008-07-30 | Amy Fox |
| Ask These Questions Before You Select Your CRM Solution | Blog | 2008-07-30 | ainaneva |
| Dow Jones Launches Next Generation of Its G2 Business and Relationship Intelligence Offering | News | 2008-07-30 | JPrisco |
| ChosenSecurity Announces TC ID Store: On-Demand Certificate Management for Small Businesses | News | 2008-07-30 | Elyse Familant |
| Alfabet Announces Record Results for First Six Months of 2008 | News | 2008-07-30 | Elyse Familant |
| Pay Close Attention to Your Customer's Culture | Blog | 2008-07-29 | wolfgang_schroder |
| The Chief Customer Experience Officer Playbook | Research Report | 2008-07-29 | jennie_greer |
| AbleBridge Receives Microsoft Gold Certified Partner Status | News | 2008-07-29 | rplourde |
| Six Small Steps to More Loyal Customers Can Have a Huge Impact on Your Business | Blog | 2008-07-29 | kstirtz |
| Quosal to Launch First All-in-One Software Platform That Automates Sales Quotes and Proposal Management | News | 2008-07-28 | sethgeisler |
| Jacada Announces Details of Second Material Agreement With O2 UK | News | 2008-07-28 | cindyk |
| Where the Bucks in Online Marketing Are: Are You Ignoring High-Spending Boomers? | Blog | 2008-07-28 | john_todor |
| Fasten Your Seat Belts. Cloud Computing Will Change the Way You Do Business | Article | 2008-07-28 | bob_thompson |
| When a Smart Phone Was Too Smart: Why a Major Telco Bucked the Technology-Buying Paradigm | Article | 2008-07-28 | natalie_petouhoff |
| Emergent Social Software Platforms: Some FAQs | Blog | 2008-07-28 | vandana_ahuja |
| The Jackson Laboratory Improves Enterprise Search With Oracle | News | 2008-07-26 | MinaManchester |
| Good Enough Is NOT Customer Experience | Blog | 2008-07-25 | lior_arussy |
| Create Organizational Excellence Through Customer Experience | Blog | 2008-07-25 | lior_arussy |
| Lucid Launches Mom Marketing Search Engine | News | 2008-07-25 | kb33 |
| FirstWave Founder and CEO to Guest Star on Georgia's Business TV | News | 2008-07-24 | elizabeth_fairleigh |
| Leading IT Publication CRN Recognizes Asigra as One of the Top 25 Emerging Technology Vendors in 2008 | News | 2008-07-24 | debbie_pekarek |
| Large Enterprise Tools Only "Good" at Maintaining Performance of Data Network in Ovum Survey | News | 2008-07-24 | Elyse Familant |
| Airlines Are Passing the Customer Pain Buck | Blog | 2008-07-24 | i_barry_goldberg |
| Go Beyond Win/Loss Reports and Find Out Why Others Chose "None of the Above" | Blog | 2008-07-23 | bobapollo |
| Social Media/Social Commerce Site MOLI Receives Five Prestigious Awards for Creativity and Original Content | News | 2008-07-23 | debbie_pekarek |
| Online Marketing Isn't New Media, Anymore: Fusing Marketing's Parts Into One Whole | Blog | 2008-07-23 | eranderson |
| Deliver Better Service by Knowing What Your Customers Want | Blog | 2008-07-22 | kstirtz |
| CIOs Need to Become Customer Champions | Blog | 2008-07-22 | jeanne_bliss |
| The Loyalty Marketing Index: Introducing the COLLOQUY Retail Loyalty Index | White Paper | 2008-07-21 | rick_ferguson |
| Siperian Ranked a Visionary in Magic Quadrant for Master Data Management for Customer Data | News | 2008-07-21 | McCoin |
| Play Your Cards Right and Bet on Your Best Customers When the Economy Gets Tough | Blog | 2008-07-21 | rick_ferguson |
| LRA Worldwide Hires Kevin Conley to Support Its Growing Research Practice | News | 2008-07-21 | zconen |
| Get to Know Joe: Predictive Analytics Can Create Utopia for Your Most Valuable Customers | Article | 2008-07-21 | michele_eggers |
| Arm Your Sales Reps With Knowledge: The Experian SKM Story | Article | 2008-07-21 | jim_dickie |
| To Create Advocates, You Have to Differentiate Your Organization | Blog | 2008-07-19 | sampson_lee |
| Uniloc Previews SoftAnchor Insight for Software Publisher Business Intelligence at Software Industry Conference in Boston | News | 2008-07-17 | debbie_pekarek |
| The Rising Role of Prosumers | Blog | 2008-07-17 | john_todor |
| AbleBridge Selected for the Microsoft CRM SaaS Readiness Program | News | 2008-07-17 | rplourde |
| AbleBridge Announces Formation of Advisory Board | News | 2008-07-17 | rplourde |
| How to Present Effectively Online | White Paper | 2008-07-17 | jennie_greer |
| Part I: Don't Bother Me With Social Media—I Have to Sell Something! | Blog | 2008-07-16 | andrew_rudin |
| Chester County Turns to Mimosa for a Proactive Approach to Content Archiving that Addresses Ediscovery | News | 2008-07-16 | debbie_pekarek |
| Jacada Signs Material Contract With Global Retailer | News | 2008-07-16 | cindyk |
| SBS Group Named to 2008 Microsoft Dynamics President's Club | News | 2008-07-16 | sbsmarketing |
| Productive Friction: You Can Do More on LinkedIn Than Collect Links | Blog | 2008-07-16 | john_todor |
| Siperian and GalaxE.Solutions Partner to Deliver Employee Master Solution | News | 2008-07-16 | McCoin |
| Focus on Technology-Supported First Contact Resolution Improvements Can Pay Big Dividends in the Contact Center | News | 2008-07-16 | taveira |
| How Do Digital Cameras and B2B Marketing Automation Tools Drive Similar Behavior? | Blog | 2008-07-16 | briandsteel |
| Weekly Live Webcast: EchoSign Gets e-Signatures Right! | On-Demand Webcast | 2008-07-15 | lorettajones |
| Power to the (Call Center) People: Next-Best-Action Nudges Agents With a Way to Resolve a Problem | Blog | 2008-07-15 | rob_walker |
| Using White Papers to Generate and Nurture B2B Leads | On-Demand Webcast | 2008-07-15 | insight24 |
| Using Digital Web 2.0 Tactics to Boost B2B Marketing Results | On-Demand Webcast | 2008-07-15 | insight24 |
| Buying and Using Marketing Automation Systems | On-Demand Webcast | 2008-07-15 | insight24 |
| Game On! Entellium's Rave Relieves SFA Boredom | Blog | 2008-07-15 | bob_thompson |
| ACT! by Sage Platinum Care Subscription Aids Small and Midsize Business Development in Tough Economy | News | 2008-07-15 | ryan_zuk |
| Entellium Reinvents the CRM Experience for Small Business with New Rave Solutions | News | 2008-07-15 | heathervs |
| Entellium Launches Seamless Integration Services, Powered by Boomi On Demand, for Small Business Market | News | 2008-07-15 | heathervs |
| Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 | On-Demand Webcast | 2008-07-15 | donnahedgeburns |
| Thanking Someone for Being a Customer Should Be Automatic | Blog | 2008-07-15 | kstirtz |
| Consider Consumers' Tastes in a Down Economy | Blog | 2008-07-15 | alan_see |
| The TAS Group Announces New Releases of TAS Select Live! for Account Management and TAS Select Live! for Opportunity Management | News | 2008-07-15 | grcohen |
| Web 2.0 Isn't Just for College Kids, Anymore | Blog | 2008-07-15 | olga_botero |
| General Dynamics Itronix Rugged Computers Endure Extreme Conditions Supporting Roll Back Malaria Zambezi Expedition | News | 2008-07-14 | debbie_pekarek |
| LRA Worldwide to Conduct Brand Assurance Program for Aloft Hotels | News | 2008-07-14 | zconen |
| Clarabridge Launches Program to Help Partners Enhance Customer Experience Management Offerings | News | 2008-07-14 | lbowsersever |
| Make IT a Brand Enhancer, Not a Brand Destroyer | Blog | 2008-07-14 | william_band |
| "Please Enter Your Number. Please Enter Your Number"; Contact Technology Shouldn't Be This Hard | Article | 2008-07-14 | bill_price |
| If Analytics Isn't Your Core Strength, Turn Your Data Over to People Who Can Tell You All About Your Own Customers | Article | 2008-07-14 | michael_caccavale |
| Study: Service Providers Lack Companywide Definition of Superior Customer Experience | News | 2008-07-13 | sortley@webersh... |
| One "Touch" Over the Line: How Many Contacts With Your Customer Is Too Many? | Blog | 2008-07-11 | dick_lee |
| You Deliver Better Service When You Respect Your Customer's Opinion | Blog | 2008-07-10 | kstirtz |
| WageWorks Selects Centive Compel to Automate Sales Compensation Management | News | 2008-07-10 | lizbradley |
| Beyond Customer-Centricity: Achieve 93% Net Promoter Scores by Delivering a Branded Experience | Blog | 2008-07-10 | sampson_lee |
| Salesmanship and Empathy: Tune In to the Buyer's Point of View | Blog | 2008-07-10 | SalesPractice |
| CRN Magazine Recognizes Uniloc NetAnchor CIS as Top Emerging Technology to Protect Critical Infrastructure | News | 2008-07-09 | debbie_pekarek |
| Asigra Advances Backup SaaS Channel Community Through Education and Networking | News | 2008-07-09 | debbie_pekarek |
| Is "Relationship Marketing" Killing The Body Shop? | Blog | 2008-07-09 | deb_rapacz |
| ARX and ChosenSecurity Announce Global Digital Signing Partnership | News | 2008-07-09 | Elyse Familant |
| Technology Is Important to Exceeding in Sales, but the Question Is "How Important?" | Blog | 2008-07-08 | barry_trailer |
| Jacada Signs Material Agreement With Nationwide Insurance | News | 2008-07-08 | cindyk |
| Ten Ways to Beat the Recession | Blog | 2008-07-08 | Shaun Smith |
| Magnify360 Brings Personalization to Citrix-Microsoft Web Site, OneGreatPartner.com | News | 2008-07-08 | megan |
| Don't Just Hand Over Research to Joe in IT; the DIY Age Demands a Lot More Finesse | Blog | 2008-07-08 | jim_barnes |
| LiveTime Releases New ITIL Service Desk Virtual Appliance for Sun xVM and VMware | News | 2008-07-07 | worldviewpr |
| How Is a Demo Like a Newspaper Article? | Blog | 2008-07-07 | peter_cohan |
| Technology Needs to Enable, Not Inhibit, Excellent Service | Article | 2008-07-07 | Shaun Smith |
| What Does It Mean When a Customer Stops Buying Pasta Sauce?: EBM Sparks Up Direct Marketing | Article | 2008-07-07 | dan_smith |
| Manage Your Data Well, and Your Service Contracts Will Increase Your Revenue Stream—and Your Customer Focus | Article | 2008-07-07 | scott_herron |
| Kroger Loyalty Card Could Save Your Life | Blog | 2008-07-05 | randy_saunders |
| Automate and Integrate Customer Feedback to Accelerate Your Customer-Centric Strategy | Blog | 2008-07-04 | alan_see |
| Eight Steps to "Blue & Gold" Customer Loyalty | Blog | 2008-07-04 | alan_see |
| Social Networking: What Are People Being Social About? | Blog | 2008-07-04 | john_todor |
| Amazing Service Means Helping Your Customers Get the Outcomes They Want | Blog | 2008-07-03 | kstirtz |
| Like Fuel Efficiency, Customer Service Improvement Starts With Small Changes | Blog | 2008-07-03 | kstirtz |
| Top Ten Customer Service Tips for the 2008 Republican National Convention | Blog | 2008-07-03 | kstirtz |
| Altitude Software Wins “Voice of the Customer” Awards Five Years in a Row | News | 2008-07-03 | taveira |
| The Curse of the "Slow No" | Blog | 2008-07-02 | bobapollo |
| Stellar Supports 2008 National University Finance & Procurement Conference | News | 2008-07-02 | paul_albus |
| Don't Add Insult to Injury: Make It Right or Do Not Bother | Blog | 2008-07-02 | i_barry_goldberg |
| TIES' Deployment of Oracle Enterprise Content Management Software Earns High Grades From Minnesota School Districts | News | 2008-07-01 | MinaManchester |
| How Do You Keep "Dead" Customers Alive? | Blog | 2008-07-01 | chris_stiehl |
| IT Organzations Have Their Hands Full | Blog | 2008-07-01 | liz_roche |
| Alfabet Positioned in the Leaders Quadrant for Enterprise Architecture Tools Magic Quadrant | News | 2008-07-01 | Elyse Familant |
| Ipanema Technologies Appoints Jeffry Herman Vice President and General Manager of North America | News | 2008-07-01 | Elyse Familant |
| CDMS Becomes Independent Entity | News | 2008-07-01 | Josephine Ornago |
| Close More Sales by "Seeing" Differently | Blog | 2008-07-01 | CraigElias |
| Trigger Events and Selective Perception | Blog | 2008-07-01 | CraigElias |
| What's the BIG Deal About "Trigger Events"? | Blog | 2008-07-01 | CraigElias |
| Five Warning Signs for Danger Ahead on Your Customer-Centric Journey | White Paper | 2008-07-01 | bob_thompson |
| "We've Made This Customer's Life Hell": There Are Fun, Easy Ways to Give Your Agents Everything They Need to Know | Blog | 2008-06-30 | bill_price |
| European Tech Tour Association Names Alfabet One of the Top 25 Most Promising Technology Companies in Germany | News | 2008-06-30 | Elyse Familant |
| Canadian Contact Center Outsourcer Boosts First Call Resolution Rate With Altitude Software IP Solution | News | 2008-06-30 | taveira |
| "The Best Service Is No Service": An Interview With Bill Price | Interview | 2008-06-30 | bill_price |
| Sales Technology Should Help Customers Help Their Customers | Article | 2008-06-30 | azell |
| Amazing Customer Service Means Focusing on What Your Customer Wants | Blog | 2008-06-29 | kstirtz |
| Integrity First: Living the Honor Code in Business | Blog | 2008-06-28 | waldman |
| Sales Enablement or the Rise of C-Rate Consultants? | Blog | 2008-06-28 | scott_santucci |
| Lift Versus Drag: A Business Leader's Perspective | Blog |
